Policies


We are a family-run business with customer service you will never get with a large company. Please let us know if you have any questions, comments or special requests.

Johnson Wallcoverings
306-B East Simmons St.
Galesburg, IL 61401

Customer Service Hours
M-F 10 am to 5 pm CST
Toll free number: (800) 893-9404
Local number: (309) 343-5055
Fax: (309) 343-8020
www.johnsonwallcoverings.com

HOW WE OPERATE

We are a retailer of wallcoverings, not a manufacturer, and have been in business since 1981. We sell only first quality wallpaper and borders, selected from leading manufacturers. Everything we sell is stocked on our own shelves. We buy by the case, so we can keep our prices lower. This also has the advantage that if you run short and need another roll or two, we will likely have the same dye lot number to send you.

ORDERS:

Orders will be processed promptly. We will e-mail you with a confirmation of your order. If we are out of stock on an item we will place it on back order and notify you. Orders placed on weekends or holidays will be processed the next business day, except we do not ship on Saturdays.

You may order on line with our secure Shopping Cart. We accept PayPal as well as Visa,MasterCard,Discover and American Express credit cards. The on-line order form is easy to use. On the last page of the order form,you will have the choice to cancel or to place the order.

If you would prefer to phone in your order, call us at (800) 893-9404,or fax your order to (309)343-8020.

You may also mail in your order. Just write out the quantity, item # and description for each item you want. Include your name,shipping address and telephone number. You may pay by check,money order or credit card. Mail it to us at:
     Johnson Wallcoverings
     306-B  East Simmons St.
     Galesburg, IL 61401
Payments by check: please allow 10 business days for check to clear before we can ship your order.

NON-STOCKED ITEMS:

We are able to special order borders and wallpapers that we do not stock. Call or email us with the book name and pattern number or page number. We will then give you a price quote.

SALES TAX:

Sales tax will be charged only to addresses in Illinois.

IMAGES:

Most images can be enlarged simply by clicking on them. This will show much more detail. Color accuracy of images cannot be guaranteed, due to variations in monitors. Wallcovering samples should be ordered if in doubt.

RUN NUMBERS:

In addition to the pattern number, wallpaper and borders have another number associated with them called a 'run number', 'lot number' or 'dye lot number'. When a new batch of a pattern is produced it will be identified with a new run number. There is often a color variation from one run number to another. Therefore it is important to order enough rolls of a pattern to avoid the possibility of having to reorder later and then getting a different run number which might not look exactly the same as what you previously received.

PLEASE NOTE:

Borders are prepasted and are 15 feet long,unless otherwise noted.

Wallpaper is prepasted,unless otherwise noted.

Both SINGLE roll and DOUBLE roll pricing is shown for comparison purposes. However, wallpaper is packaged and sold by the DOUBLE roll only.

Note also that a standard European roll of wallpaper is equivalent to what in the U.S. is called a DOUBLE roll.

We reserve the right to discontinue patterns without notice.